You must have often heard that after opening the packet found in online delivery, people found soaps or stones instead of the goods ordered. Such scams are mostly recorded in small electronic gadgets such as phone, charger or powerbank. We will wish that this should never happen to you, but this scam today happened to a partner of Amar Ujala’s team. A team partner recently asked for some gadgets from the online shopping platform Amazon (Amazon), after the delivery, he received a 10 -rupee soap when he opened the packet. Let us tell you in detail about the whole incident …
Soap
Let us know that many customers who order online goods often complain about such scams. Our partner ordered a powerbank and an earphone of the boat company from Amazon. The order was placed on 26 March, which was to be delivered two days later i.e. on March 28. However, when the order was received, he was not aware at all that it would be scam with him. The packet of carton found in delivery was completely sealed and the marks of opening or spoiling it were not present anywhere. Please tell that the price of this powerbank was Rs 1799.
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Complaint to Company – Photo: Amar Ujala
However, when the packet was opened, other companions were also stunned by soap in place of Powerbank. We complained to Amazon’s customer service without delay. According to the details given in the product, the company can replace Powerbank by 4 April 2025. However, there is no policy to refund the company’s return or amount on this product. According to the details of the product, the seller of this product is listed as Cocoblu Retail Limited, a company based in Ludhiana, Punjab.
Since, the cash was purchased through cash on delivery on this product, the company says that it will take further action after the payment settlement. The company said that most of the payments are settled within 72 hours, but it is expected that it will be done before that, after which the company will take further action.
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Damage was sealed – photo: Amar Ujala
The inside packet was open
When we examined the packet of the product in depth, it was found that the packet of Powerbank was opened. The dirt herself on the silling tape was telling itself that the packet was opened and the powerbank has been stolen from it. Not only this, we also found the seal of earphone packets open. That is, both the products found in the packet were tampered with.
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Soap from Powerbank packet – Photo: Amar Ujala
What is Amazon’s policy on these incidents?
Online shopping companies also make some policies to protect customers from fraud. If we look at Amazon’s policy, the company says that if the customer gets delivery packet damage or open, the customer can refuse to take it. However, the problem in this is that the packet outside is completely sealed in such a scam, but when the customer opens after receiving the packet, he gets the inside packet open. Although the company refunds the money when such a scam from the customer, it gives a deep shock to the customer’s trust on the platform.
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Fraud will stop from open box inspection – photo: Amar Ujala
Fraud will be caught by open box inspection
Let us know that nowadays many online goods selling companies offer open box inspection. In this facility, the delivery agent opens a packet of goods in front of the customer and checks whether it is fine or not. Its purpose is to ensure that the customer can get the goods in the real situation and it does not have a broken or bad goods to be delivered in any way. If the customer gets the goods in a bad situation or is separated from the things ordered, he may refuse to accept the delivery.
Talking about Amazon, the company offers open box inspections on a few selected pincodes on products like television, microwave oven, washing machine, dishwasher, refrigerator products, smartphones, laptops, cameras, smartwatch, headphones, Bluetooth headsets on a few selected pincodes on products like Bluetooth headsets. According to the company, the detail list of select products has qualification for their open box inspection.
(Tagstotranslate) Tech Diary (T) National (T) Online Frauds (T) Delivery Scam (T) Amazon India
